Return & Cancellation Policy
We hold our customers’ satisfaction at the core of our business. Because of this, any items that are unused and in their original packaging may be returned within 30 days of purchase.
Returns are only accepted on items purchased directly through staygrillingaus.com or via phone. All returned items must be in their original condition and unused. After receipt, returned items will be inspected and a refund will be applied within 2 business days of receiving the returned product. Both original and return shipping costs are non-refundable.
To initiate a return, contact us via WhatsApp or sent us an Email.
For any purchases made through an authorized dealer, please see them directly for any information regarding their return policy. This return policy applies only to items purchased directly through staygrillingaus.com
Cancellation Policy
Any purchase made through staygrillingaus.com or via phone may be cancelled if the order hasn’t been processed or shipped. If an order that you have placed needs cancelled, send us an Email or message us via WhatsApp as soon as possible after purchase. Any cancellation after processing will fall under the SG return policy.